Refund policy


Oudalmarjaan.

At Oudalmarjaan, we aim to provide high-quality perfumes and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

Due to the personal and hygienic nature of perfumes and fragrance products, we do not accept returns or exchanges for change of mind, opened/used items, or scent preference.

Returns/claims are only accepted if:

  • You received a damaged product, or

  • You received the wrong product, or

  • Your order is missing items (partially missing)

2. Reporting Timeframe

You must contact us within 24 hours of delivery to report any issue. Claims made after 24 hours may not be accepted.

3. Required Proof for Claims

To process your request, we may require:

  • Clear photos of the product and outer packaging

  • Unboxing video (recommended, if available)

  • Order number and delivery details

4. Condition of Items

For eligible cases, the item must be:

  • Unused and unopened (where applicable)

  • In original packaging with labels intact

If the product has been used/opened (except where damage is evident on delivery), the claim may be rejected.

6. Cash on Delivery (COD) Policy

If you placed an order using Cash on Delivery (COD):

  • No cash refunds are issued at the doorstep after delivery is completed.

  • If an approved claim is confirmed (damaged/wrong/missing item), we may provide one of the following:

    • Replacement of the product, or

    • Store credit, or

    • Refund via bank transfer/Easypaisa/JazzCash (only after verification and approval)

To receive a COD refund (where applicable), you must provide:

  • Your full name

  • Bank account details or Easypaisa/JazzCash number

  • Order number and proof (photos/video)

COD refunds (if approved) are typically processed within 5–10 business days after claim approval.

7. Shipping Fees

  • Shipping charges are generally non-refundable, except where the return is due to our error (wrong item sent) or the product arrived damaged.

  • If a return shipment is required, we will guide you on the process.

8. Non-Returnable Items

We do not accept returns/refunds for:

  • Opened or used perfumes

  • Products damaged due to customer handling

  • Orders placed with incorrect address/phone details

  • Delays caused by courier services

  • Minor packaging variations that do not affect the product

9. Order Cancellation

  • Orders can only be canceled before dispatch.

  • If the order has already been shipped, it cannot be canceled.

10. Refused or Undelivered Packages

If an order is returned due to incorrect address, unreachable phone number, refusal to accept delivery, or multiple failed delivery attempts, we may:

  • Reship (additional shipping charges may apply), or

  • Refund after deducting shipping/courier costs (where applicable)

11. Contact Information

For return or refund requests, please contact us:

OUdalmarjaan
Email: [info@oudalmarjaan.com]
Phone/WhatsApp: [+92 348 2323334]
Support Hours (optional): [e.g., Mon–Sat, 10:00 AM – 6:00 PM]